Shipping Policy

Shipping policy

Please note:  DUE TO COVID-19 ORDERS MAY BE DELAYED

Orders typically take 5 to 7 business days to be inspected, reviewed, and payment processing. 

Pre-Order custom wigs 7-14 business days.

We ship out orders from Monday-Friday, except holidays. Please note we do not ship on Weekends. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

Delivery Instructions

Please make sure you enter the correct address and if you reside in apartments remember to list your apartment # during check out. If failed to do so, once orders are re-shipped back to us you will have to pay for shipping again.

Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page. Sales tax is charged according to the province or territory to which the item is shipped.

Shipping is free on all orders $300 and up

Cancellations

Orders cannot be canceled after it has been processed

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

*** Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable.

Ready to ship wigs

No refunds or exchanges can be made due to incorrect measurements provided.  Please follow our measurements guide for accurate measurements